Academic Advisor II @ The University of Akron

November 2022 – June 2023

Engage in both virtual and face-to-face interactions with students, fostering a personalized approach to academic advising

Provide expert guidance on the optimal progression through the Computer Science curriculum, ensuring students stay on track with their academic goals

Utilize PeopleSoft to efficiently schedule classes, optimizing students’ course selections and ensuring timely progress towards degree completion

Conduct comprehensive counseling sessions to address academic concerns, career aspirations, and personal development within the Computer Science field

Employ proactive strategies to support student success, including proactive outreach and tailored support services

Student Support Specalist @ The University of Akron

November 2021 – November 2022

Collaborate closely with the Department Chair to accurately input curriculum data into PeopleSoft, ensuring seamless integration and accessibility of academic information

Conduct thorough analysis, maintenance, and monitoring of confidential academic paperwork, records, and databases, adhering to strict privacy protocols and data security measures

Serve as a reliable resource for graduate and undergraduate students by offering guidance and assistance throughout the admission, registration, financial aid, and scholarship processes

Utilize a proactive approach to address inquiries and provide timely and accurate information, fostering a smooth and efficient administrative experience for students and faculty alike

Demonstrate proficiency in navigating complex administrative systems and procedures to streamline operations and enhance overall efficiency within the academic department

Pre-Advisor Graduate Assistant @ The University of Akron

January 2019 – April 2019

Actively engages with returning students entering higher education, providing personalized support and guidance to facilitate their transition and promote academic success

Fulfill the responsibilities of a Graduate Assistant, which may include conducting academic support sessions, and providing administrative support within the department

Utilize effective communication and interpersonal skills to establish rapport with students, address their concerns, and provide relevant information regarding academic programs, resources, and campus services

Collaborate with academic advisors and other university staff to streamline administrative processes, enhance student services, and contribute to a positive learning environment within the institution.

ESOL Teacher @ Aspire, Wayne County Career Center

October 2020 – May 2021

Develop comprehensive daily lesson plans tailored to the needs and proficiency levels of English for Speakers of Other Languages (ESOL) students, incorporating diverse teaching methodologies and instructional resources

Design and implement a specialized curriculum for Test of Adult Basic Education (TABE) testing, aligning with student learning objectives and standardized testing requirements

Employ innovative teaching strategies to foster language acquisition, literacy development, and cultural competence among ESOL students, promoting active engagement and meaningful learning experiences

Collaborate with colleagues and educational specialists to evaluate student progress, adjust instructional strategies, and address individual learning needs effectively

Subsitute Teacher @ Montessori School of Wooster

October 2019 – October 2020

Fulfill substitute teaching duties across preschool to middle school grade levels at the Montessori School of Wooster, ensuring a seamless continuation of instruction and a conducive learning environment for students

Provide support to lead teachers by assisting with daily classroom activities, including lesson implementation, student supervision, and classroom management, fostering a collaborative teaching approach

Adhere to the curriculum guidelines established by the Ohio Department of Education, aligning lesson plans and instructional activities with state standards and educational objectives

Adapt teaching strategies and instructional materials to accommodate diverse learning styles and individual student needs, promoting inclusivity and equitable access to education for all students

Customer Service Representative @ Hancock Insurance of Wooster

December 2017 – November 2018

Proactively engage in soliciting and writing new business for Hancock Insurance, leveraging persuasive communication skills and product knowledge to attract potential customers and expand the client base

Provide exceptional customer service by promptly answering phones, addressing inquiries, and effectively resolving customer concerns or issues, ensuring a positive and satisfying experience for clients

Accurately record and relay messages to appropriate personnel, facilitating efficient communication flow within the organization and promoting timely follow-up on customer inquiries or requests

Collaborate with team members to optimize workflow efficiency, streamline administrative processes, and maintain high service standards across all customer interactions.

Staff Assistant @ Lorain County Community College

October 2016 – June 2017

Facilitate the setup of classrooms for distance learning at Lorain County Community College, ensuring technical equipment and resources are operational and conducive to effective remote instruction

Manage student enrollment processes by registering and dropping students for classes, utilizing the college’s registration system to maintain accurate records and accommodate scheduling changes

Maintain detailed Excel spreadsheets to accurately input and track student data, including enrollment information, academic records, and demographic details, ensuring data integrity and accessibility for administrative purposes

Contribute to the overall efficiency of administrative operations by assisting with various tasks as needed, including document preparation, correspondence management, and student outreach efforts